All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you are not completely satisfied with your SEN31 Soccer Shop order, We got you.
Considering the transportation time of the return takes more than 1 month also the expensive shipping fee, what's more We want to establish a long-term cooperative relationship with you, so here is our win-win solution.
WHAT IS OUR RESENT POLICY WORKING?
If you are with one of the following conditions, after we confirm, we will resent you a new package.
If you think the items that you received are not fit for you, Provide pictures that you wearing the jersey for us to confirm, After we confirm you can pay $15 postage for resending, we will arrange a new shipment for you.
2. DELAY SHIPMENT
If the shipment time is more than 60 days, and it has been more than 60 days since you could track the package online, please contact us, and then we will resend you the package at once for free.
3. CUSTOMS HOLD OR LOST
If the package is getting lost or seized by the customs. please provide us proof about that, and we will resend the package to you for free after confirm, and make sure you get it.
*Because personalized products are made just for you, they are not returnable. A refund will only be permitted if the garment is damaged or wrong
*Face Covers are not eligible for returns or exchanges due to safety reasons.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
In this case, please kindly provide us with proofs as below:
-The photos of the original package with front and back sides
-The photos or video of the defective item(s)
-The photos, video or screenshot showing the mal-function of the defective item(s)
After returning the defective product, please kindly provide us with proofs as below:
-Photos of the front and back of the packaging envelope or box
-Partial shipment slips (if applicable)
-Photo, video, screenshot, or description of the defective item
-Photo, video, screenshot, or description of the defect or defective area
Return shipping method
For the replacement, we will send it out in the shipment ways as the customer selected in their original order.
If you have any other questions, please contact us and we will do our best to help you out.